The Nigerian Communications Commission has directed all telecoms operators to give internet subscribers a period of grace to exhaust their data.
This was made known by Ms. Hellen Obi, while representing the Executive Vice Chairman NCC, Professor Umar Danbata, at the Consumers Conversation Forum organised by the NCC to sensitise consumers on the need to follow the right channel in resolving issues with their service providers.
According to the new directive, telecoms operators will give users 2 weeks after the expiry date of their subscription to use it up.
“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” she stated.
She added: “The commission which is the independent regulatory authority for the telecommunications industry in Nigeria declared Year 2017 as NCC year of the telecom consumer in recognition of the importance of the consumer to the phenomenal growth and development in the telecoms sector.
“The year of telecom consumer, which was formally launched by NCC Executive Vice Chairman/CEO, Danbata, is in tandem with the 8-point Agenda of the commission aimed to protect, educate, and empower consumers towards ensuring sustainable growth and further development in the Telecom sector.’’